At FRS, we must be highly sensitive to a “Changing Market” for our Customers. It’s not a matter of IF change will be required for our Customer; it is a matter of WHEN. The FRS Technical Support Team understands that we must be proactive and respond, not reactive to change on behalf of our Customer. We do this by providing the users of FRS with a highly skilled and readily available staff to support their changing background check environment with unsurpassed technical knowledge and industry experience. Collectively, the FRS Technical Support Team has been involved in the background screening industry for more than 30 years. Our staff is constantly working with our clients to ensure that they get absolutely the most out of their FRS system. It is our Commitment to Excellence, Experience and the leading Technical Skills that differentiates us from any other solution available. We strive to provide system and industry support in the most effective and convenient methods possible: Telephone: (704) 289-6424 Email: support@FRSsoftware.com "Live Chat" directly to our technical support team On-line through the powerful FRS Web-Tech portal A full slate of one-on-one training programs provided to new customers Group training sessions provided for each new software release A library of "movies" demonstrating key features of FRS A complete hardcopy version of the FRS User Guide Embedded help within all of our solutions, including help topics in our eClientLink and Vendor-Net products that you can customize for your clients and vendors