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Our Industry-Leading Software
is backed by unsurpassed Technical Support. Our clients are provided with a full package of technical support options for assistance with their daily operations while using the Flexible Research System. This is supplemented by new versions of our software which are released quarterly and are driven by our client's enhancement requests.

Technical Support:
Our knowledgeable and friendly support staff is available to provide you with the technical support you need in a variety of ways:
• Unlimited Phone Support from 8:00 AM to 6:00 PM Eastern Time, Monday - Friday (excluding holidays)
• Email and Fax Support
• A 450+ Page Fully Cross-Referenced User Manual (also available in a searchable Adobe PDF format)
• On-Line Support through the FRS Web-Tech with a full range of downloads and the FRS Web-Tech Message Board which is monitored by our Technical Support Staff each business day

Quarterly Updates: FRS is a very powerful software tool equipped with numerous features designed to assist in the management of your business operations. However, we understand that our clients are involved in an industry that is affected by many

changes. These changes require research and screening companies to remain flexible and adapt in order to stay competitive. For this reason, we provide new software updates each quarter. The enhancements and features provided in these quarterly releases are determined by our client's requests. At Imagination Technologies, we have always been committed to incorporating the needs of our clients into FRS. As a result, all who are involved are blessed with a mature, dynamic, time and money-saving tool that will consistently grow with their business.

FRS Value Package vs. High-Cost Custom Development: Utilizing the services of a full-time or contract programmer to develop a customized operations management system can be extremely expensive. The costs of continual support and enhancements will certainly add to these costs. The Flexible Research System, packaged with the provided technical support and system upgrades, will ensure that all of your company's operational needs are met with this affordable investment.
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